Tableland Trails (Tableland Trails Indigenous Corporation)
We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.
In handling your personal information, Tableland Trails will comply with the Privacy Act 1998 (Cth) (“the Privacy Act”) and the 13 Australian Privacy Principles.
1. What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about a natural person whose identity is apparent or can reasonably be ascertained from the information or opinion.
Sensitive information may be required to be collected in order for Tableland Trails to provide you with products and/or services. Sensitive information is a type of personal information and will only be collected where it is reasonably necessary for one or more of Tableland Trails functions and/or activities. An example of sensitive information and its use includes when we ask of you to disclose any medical issues or conditions that may be of relevance for your booking.
2. How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about accommodation or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback or when you register as a member and complete your personal profile and preferences.
Other organisations may also provide us with your information in order to allow us to facilitate the provision of a product and/or service of ours.
3. Why do we collect personal information?
Tableland Trails collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
providing you, or an entity with which you are connected, with travel advice, travel products and associated services;
accounting, billing and other internal administrative purposes;
developing and facilitating a business relationship with you or an entity with which you are connected; and
identifying and informing you of services that may be of interest to you.
4. What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Tableland Trails including, for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. In some circumstances Tableland Trails may also hold other personal information that has been provided by you.
We are required by law to obtain your consent to the collection of sensitive information. In order for us to provide the services you request, you consent to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.
5. When we act as agent
When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you both for our internal purposes, and on behalf of the parties for whom we act as agent for their internal purposes. Accordingly, the consent you provide under this Policy to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a hotel booking from us, then under this policy you will have consented to your personal information being used by us, being provided to that hotel to enable your accommodation to be booked and being used by the hotel.
We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you contact us via the details provided in section 12 of this Policy.
Where personal information is used or disclosed, Tableland Trails takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Tableland Trails. However, without certain information from you, Tableland Trails may not be able to provide its products and/or services to you.
6. How do we use personal information?
We will use your personal information to provide you with accommodation and travel related products and/or services.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
identification of fraud or error;
regulatory reporting and compliance;
developing, improving and marketing our products and services;
servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or you have identified an interest in;
involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
to facilitate your participation in loyalty programs;
for marketing activities; and
internal accounting and administration
7. Direct Marketing
Tableland Trails may use and disclose your personal information in order to inform you of products and/or services that may be of interest to you.
Should you no longer wish to receive information on promotions and services we think may be of interest to you, participate in market research, or if you would like to opt-out of receiving any promotional or marketing communications, kindly e-mail us at the contact details provided in section 12 of this Policy.
Alternatively, you can opt-out through the mechanism contained in any marketing communication to you.
8. Is the information disclosed to third parties?
We may disclose your personal information:
as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
to our third party service providers as well as to our related entities;
to third parties such as hotels and other accommodation providers and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your accommodation arrangements; and
to third parties we have contracted with who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.
The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled “When we act as agent”.
Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purpose for which it was supplied.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
9. Trans-border data flows
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers.
Given the nature of the travel industry it is inherently difficult for us to disclose as part of this Policy each of the specific countries in which the recipients are likely to be located
Before disclosing any personal information to an overseas recipient, Tableland Trails takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
10. Security of information
Tableland Trails has implemented stringent physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
Tableland Trails regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
11. Access and correction of personal information
Tableland Trails takes steps reasonable in the circumstances to ensure the personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by. Tableland Trails If at any time you would like to access or correct the personal information that Tableland Trails holds about you, or you would like more information on Tableland Trails approach to privacy, please contact Tableland Trails via the contact details set out in Section 12 of this Policy. Tableland Trails will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
Tableland Trails requests that you be reasonably specific about the information you require; and
Tableland Trails may charge you a reasonable administration fee, which reflects the cost to Tableland Trails for providing access in accordance with your request.
If Tableland Trails refuses your request to access or correct your personal information, Tableland Trails will provide you with written reasons for the refusal and details of complaint mechanisms. Tableland Trails will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Tableland Trails.
Tableland Trails will endeavour to respond to your request to access or correct your personal information within 30 days from your request.
12. How to contact us
For further information, feedback or enquiries regarding the Policy, or to access your personal information, please contact Tableland Trails Chief Information Officer by:
PO Box 477
ATHERTON QLD 4883
From within Australia phone 0458 471 419
If you have any complaints about our privacy practices, please contact us via the details provided for in section 12 of this Policy.
We take complaints very seriously and will respond to acknowledge your complaint within 7 days of receipt. We aim to provide you with a response to your complaint within 14 days of receipt.
13.1. Office of the Australian Information Commissioner
If you are unsatisfied with the response we provide to your complaint relating to your privacy or if you feel the issue remains unresolved, you may wish for the Privacy Commissioner to further investigate your complaint. You can contact the Office of the Australian Information Commissioner as detailed below:
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
From within Australia phone 1300 363 992
14. Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.
15. About Our Website
15.1. When You Visit Our Website
If you visit Tableland Trails website to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and Tableland Trails makes no attempt to link them with the individuals who browse the site.
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.
This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
15.3. Linked Sites
16. Refund Policy
When booking a tour through Tableland Trails website, full payment is required at time of booking. Cancellation of a booking will incur the following fees:
More than 30 days before departure - Full Refund
Between 7 and 30 days before departure – 10% of total cost
Less than 7 days before departure – 80% of total cost
Within 24 hours of departure – 100% of total cost
If travelling on a cruise ship, we highly recommend TRAVEL INSURANCE as from time to time the captain may cancel due to severe weather. In this event, due to the expenses involved in preparing for the cruise ship tours, we do NOT offer a refund. Please compare travel insurance policies as some will cover cancellation costs due to
severe weather, while others may not, also check the excess. If you purchase the Cruise Ship companies travel insurance, they will not cover external tours.
17. Security Policy
Tableland Trails Indigenous Corporation uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Tableland Trails or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
Protecting your credit card data.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to
the merchant account held by Tableland Trails.
18. Delivery Policy
After purchasing online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of purchasing. Purchases are being made for day tours and will be delivered on the day of your tour booking date. Once tour is completed, full delivery of services has likewise been completed.
Gift Vouchers are valid for 12 months from date of issue and no fare restrictions or block out dates apply. Gift vouchers may also be used as part payment for tour products until $0 balance.